21 Sep to 24 Sep 2026

• Why?
  • Protect Lives and Property
  • Ensure building is Secure and Safe
• Report
  • Exit Sign
  • Sprinklers
  • Fire hose
  • Car park barrier
• Sprain
  • Rest joint
  • Ice joint
  • Cover
  • Elevate
• Minor Cut
  • Foreign object
  • Cotton or press to stop bleeding
  • Bandage
• Burns
  • 10 min running water
  • Remove Metallic objects, loosen clothing
  • Burn cream, non-stick bandages
• Suspicious behaviour
  • Avoid eye contact
  • sweating eyebrow
  • nervous tics
• Inappropriate clothing
  • Thick jacket in hot weather
  • Oversized jacket
  • Helmet, visor covering eyes
  • Visible wires, objects

• Bring
  • pen,
  • torchlight and
  • walkie-talkie

• Do not move injured worker
• Call Control
  • Describe
    • Location: Blk A #01-01
    • Worker injured right leg
  • Request
    • Call ambulance
    • inform Supervisor and Management
  • Talk to worker
    • Comfort him
    • Ask for his name and contact particulars
    • Wait for ambulance
  • Ambulance arrives
    • Note ambulance number
    • Ask paramedic's name
    • Ask which hospital they are sending worker to
  • Ambulance leaves
    • Call Control
      • Inform Ambulance has left
      • Will resume Patrolling
    • Update POISM
      • Pocketbook
      • Occurrence Book
      • Incident Report
      • Inform Supervisor
      • Inform Management

• Call Control
  • Describe
    • Location:
    • Fallen ceiling or leaking fire hose with water
  • Request
    • Call Maintenance to repair and clean-up
    • Inform Supervisor and Management
    • Send Backup with cordon tape and danger sign
• Backup arrives
  • Tie tape at waist level
  • Place sign facing the public
  • Wait until Maintenance complete work
• Maintenance completes work
  • Remove/Keep tape and sign
  • Call Control
    • Describe
      • Maintenance has completed repairs
      • Will resume Patrolling
• POISM
  • Fill in Incident report

• Ask Lady in distress
  • Is anything missing?
  • What time did this happen?
  • Did she see any suspicious person anywhere near here?
  • What is her name and Unit number?
• Call Control
  • Describe: seems to be a burglary
    • Broken window
    • Blood and hammer on the floor
    • Door ajar
    • Lady's 3 responses above
  • Request
    • Call police
    • Inform Supervisor and Management
    • Send Backup with cordon tape and danger sign
• Backup arrives
  • Tie tape at waist level
  • Place sign facing public
  • Wait at location to secure crime scene
• Police arrives
  • Request to know officer's rank, name and division
  • Report what has happened
  • Wait for investigation
• Police leaves
  • Call Control
    • Describe Police has left
    • Request Maintenance to repair/rectify and cleanup
• Maintenance completes work
  • Remove/Keep tape and sign
  • Call Control
    • Decribe
      • Maintenance has completed work
      • Will resume Patrolling
• POISM
  • Return to Assessment room
  • Scan QRCode to fill in electronic Incident Report
  • Write in Occurrence Book

• Grab fire extinguisher
• Ensure door is (and wind is blowing from) behind me
• PASS
  • Pull pin
  • Aim at base of fire
  • Squeeze handle
  • Spray around the fire
• Fire is extinguished
  • Open windows and doors for ventilation
• Fire cannot be extinguished
  • Break glass of Calling Point to alert others to the fire

• Break glass of Calling Point to alert others
• Call Control
  • Describe
    • Location
    • Big fire raging at Level 3
    • 30 people trapped at Level 5
  • Request
    • Call for fire brigade and ambulance
    • Inform Supervisor and Management
    • Send Backup with cordon tape and danger sign

• Patrol requests Control to call fire brigade
  • Dial 995
  • Identify myself
  • Describe
    • Location
    • Big fire raging at Level 3
    • 30 people trapped at Level 5
  • Request
    • Send fire brigade and ambulance
    • Ask for call receiver's name

• Fire Warden
  • Do not take the lifts, climb stairs instead
  • Bring loud hailer to guide people down the stairs in orderly manner to evacuation area
  • At evacuation area, do a headcount to ensure everybody is accounted for
  • Proceed to Driveway to ensure it is free of vehicles and people so emergency vehicles can pass

• Smoke-logged room
  • Damp cloth cover nose and mouth
  • Avoid breathing through mouth
  • Crawl below smoke towards Exit/Escape

• POISM

• Point to Zone 1 green light
• PA announce Text 2

• Answer phonecall
  • Identify
  • How may I help you?
• Bomb threat
  • Wave placard at colleague
  • Place placard over phone
  • Ask standard questions
    • Calmly
    • Prolong duration
  • Call ended abruptly
• Continue to fill in standard form
  • Show assessor
  • Answer questions

• Answer phonecall
  • Bomb threat
  • Call ended abruptly
  • Place handle BESIDE phone
  • Pickup other phone to call Police
    • Identify
    • Describe bomb threat phonecall
    • Request
      • trace call at other phone
      • call recipient's name
  • Pickup other phone to call Supervisor
    • Identify
    • Describe bomb threat phonecall
    • Inform that Police already called to trace line
    • Request for Backup

• Backup arrives
• Leaves Guardroom to search for bomb
• Finds mysterious package
  • Describe wires, oil stains, wrong address and ticking sounds
  • Do not
    • Touch
    • Move
    • Shake
  • Switch off
    • Walkie-talkie
    • Mobile phone
• Use landline to call Control
  • Describe
    • Found mysterious package
  • Request
    • Call Police
    • Inform Supervisor and Management
    • Send Backup with cordon tape and danger sign
• Backup arrives with tape and sign
  • Place tape and sign 100m away
  • If package is indoors, open windows and doors to reduce impact
  • Wait for Police to arrive
• Police arrives
  • Advises that it looks like real bomb
  • Requests PA announcement to evacuate building
• Use landline to call Control
  • Describe Police has arrived and suspect it is real bomb
  • Request PA announcement to evacuate the building
    • Do not mention Bomb or Terrorist
• Evacuate the building
  • Clear danger area and exits
  • Assist
    • Pregnant ladies
    • Handicapped
    • Children
  • Sweep all rooms and toilets
  • Ensure I am the last person out of building
• Loud hailer to clear driveway of people and vehicles

• POISM

• Observe loiterer at distance
  • GRACE
    • Gender
    • Race
    • Age
    • Clothing
    • Estimated height
• Call Control
  • Describe loiterer GRACE
  • Request CCTV surveillance

• Observe loiterer taking photos
  • Call Control
    • Describe loiterer taking photos
    • Inform I will be approaching him
• Question loiterer
  • What are you doing?
  • Do you have permission?
  • Request name and contractor pass
• Call Control
  • Report loiterer's name and pass number
  • Request to confirm that permission was granted
• Permission was granted
  • Return contractor pass
• Permission was not granted
  • Inform Control that I will
    • detain the intruder and
    • escort him to guardroom
  • Request
    • Call Police
    • Inform Supervisor and Management
    • Send Backup
• POISM

Preparing for Court appearance

• Ensure neat and tidy
• Comb hair
• Long sleeve shirt and pants
• Shoes are clean
• Arrive early at Court
• Refresh memory with pocketbook
• Ask IO if any doubts

Court Protocol

• Switch off phone
• Wait in Witness Room
• Bow when entering Court
• Swear oath
• Address Judge as Sir or Your Honour
• Bow when leaving Court

If need to consult Pocketbook

• Face the Judge
• May I have your permission to refer to my Pocketbook, Sir