====== Security Officer Courses ====== ===== HSIS ===== 21 Sep to 24 Sep 2026 ==== Selected Oral Questions ==== * Why? * Protect Lives and Property * Ensure building is Secure and Safe * Report * Exit Sign * Sprinklers * Fire hose * Car park barrier * Sprain * Rest joint * Ice joint * Cover * Elevate * Minor Cut * Foreign object * Cotton or press to stop bleeding * Bandage * Burns * 10 min running water * Remove Metallic objects, loosen clothing * Burn cream, non-stick bandages * Suspicious behaviour * Avoid eye contact * sweating eyebrow * nervous tics * Inappropriate clothing * Thick jacket in hot weather * Oversized jacket * Helmet, visor covering eyes * Visible wires, objects ==== Begin Patrol ==== * Bring * pen, * torchlight and * walkie-talkie ==== Injured worker ==== * Do not move injured worker * Call Control * Describe * Location: Blk A #01-01 * Worker injured right leg * Request * Call ambulance * inform Supervisor and Management * Talk to worker * Comfort him * Ask for his name and contact particulars * Wait for ambulance * Ambulance arrives * Note ambulance number * Ask paramedic's name * Ask which hospital they are sending worker to * Ambulance leaves * Call Control * Inform Ambulance has left * Will resume Patrolling * Update POISM * Pocketbook * Occurrence Book * Incident Report * Inform Supervisor * Inform Management ==== Fallen ceiling/Leaking fire hose ==== * Call Control * Describe * Location: * Fallen ceiling or leaking fire hose with water * Request * Call Maintenance to repair and clean-up * Inform Supervisor and Management * Send Backup with cordon tape and danger sign * Backup arrives * Tie tape at waist level * Place sign facing the public * Wait until Maintenance complete work * Maintenance completes work * Remove/Keep tape and sign * Call Control * Describe * Maintenance has completed repairs * Will resume Patrolling * POISM * Fill in Incident report ==== Burglary ==== * Ask Lady in distress * Is anything missing? * What time did this happen? * Did she see any suspicious person anywhere near here? * What is her name and Unit number? * Call Control * Describe: seems to be a burglary * Broken window * Blood and hammer on the floor * Door ajar * Lady's 3 responses above * Request * Call police * Inform Supervisor and Management * Send Backup with cordon tape and danger sign * Backup arrives * Tie tape at waist level * Place sign facing public * Wait at location to secure crime scene * Police arrives * Request to know officer's rank, name and division * Report what has happened * Wait for investigation * Police leaves * Call Control * Describe Police has left * Request Maintenance to repair/rectify and cleanup * Maintenance completes work * Remove/Keep tape and sign * Call Control * Decribe * Maintenance has completed work * Will resume Patrolling * POISM * Return to Assessment room * Scan QRCode to fill in electronic Incident Report * Write in Occurrence Book ==== Small fire ==== * Grab fire extinguisher * Ensure door is (and wind is blowing from) behind me * PASS * Pull pin * Aim at base of fire * Squeeze handle * Spray around the fire * Fire is extinguished * Open windows and doors for ventilation * Fire cannot be extinguished * Break glass of Calling Point to alert others to the fire ==== Big fire ==== * Break glass of Calling Point to alert others * Call Control * Describe * Location * Big fire raging at Level 3 * 30 people trapped at Level 5 * Request * Call for fire brigade and ambulance * Inform Supervisor and Management * Send Backup with cordon tape and danger sign * Patrol requests Control to call fire brigade * Dial 995 * Identify myself * Describe * Location * Big fire raging at Level 3 * 30 people trapped at Level 5 * Request * Send fire brigade and ambulance * Ask for call receiver's name * Fire Warden * Do not take the lifts, climb stairs instead * Bring loud hailer to guide people down the stairs in orderly manner to evacuation area * At evacuation area, do a headcount to ensure everybody is accounted for * Proceed to Driveway to ensure it is free of vehicles and people so emergency vehicles can pass * Smoke-logged room * Damp cloth cover nose and mouth * Avoid breathing through mouth * Crawl below smoke towards Exit/Escape * POISM ==== FIre alarm system ==== * Point to Zone 1 green light * PA announce Text 2 ==== Bomb Threat (specific) ==== * Answer phonecall * Identify * How may I help you? * Bomb threat * Wave placard at colleague * Place placard over phone * Ask standard questions * Calmly * Prolong duration * Call ended abruptly * Continue to fill in standard form * Show assessor * Answer questions ==== Bomb Threat (not specified) ==== * Answer phonecall * Bomb threat * Call ended abruptly * Place handle BESIDE phone * Pickup other phone to call Police * Identify * Describe bomb threat phonecall * Request * trace call at other phone * call recipient's name * Pickup other phone to call Supervisor * Identify * Describe bomb threat phonecall * Inform that Police already called to trace line * Request for Backup * Backup arrives * Leaves Guardroom to search for bomb * Finds mysterious package * Describe wires, oil stains, wrong address and ticking sounds * Do not * Touch * Move * Shake * Switch off * Walkie-talkie * Mobile phone * Use landline to call Control * Describe * Found mysterious package * Request * Call Police * Inform Supervisor and Management * Send Backup with cordon tape and danger sign * Backup arrives with tape and sign * Place tape and sign 100m away * If package is indoors, open windows and doors to reduce impact * Wait for Police to arrive * Police arrives * Advises that it looks like real bomb * Requests PA announcement to evacuate building * Use landline to call Control * Describe Police has arrived and suspect it is real bomb * Request PA announcement to evacuate the building * Do not mention **Bomb** or **Terrorist** * Evacuate the building * Clear danger area and exits * Assist * Pregnant ladies * Handicapped * Children * Sweep all rooms and toilets * Ensure I am the last person out of building * Loud hailer to clear driveway of people and vehicles * POISM ==== Suspicious loiterer ==== * Observe loiterer at distance * GRACE * Gender * Race * Age * Clothing * Estimated height * Call Control * Describe loiterer GRACE * Request CCTV surveillance * Observe loiterer taking photos * Call Control * Describe loiterer taking photos * Inform I will be approaching him * Question loiterer * What are you doing? * Do you have permission? * Request name and contractor pass * Call Control * Report loiterer's name and pass number * Request to confirm that permission was granted * Permission was granted * Return contractor pass * Permission was not granted * Inform Control that I will * detain the intruder and * escort him to guardroom * Request * Call Police * Inform Supervisor and Management * Send Backup * POISM ==== Court appearance ==== Preparing for Court appearance * Ensure neat and tidy * Comb hair * Long sleeve shirt and pants * Shoes are clean * Arrive **early** at Court * Refresh memory with pocketbook * Ask IO if any doubts Court Protocol * Switch off phone * Wait in Witness Room * Bow when entering Court * Swear **oath** * Address Judge as Sir or Your Honour * Bow when leaving Court If need to consult Pocketbook * Face the Judge * May I have your permission to refer to my Pocketbook, Sir