Learning Journeys

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====== Security Officer Courses ======

===== HSIS =====

21 Sep to 24 Sep 2026

==== Selected Oral Questions ====

* Why?
    * Protect Lives and Property
    * Ensure building is Secure and Safe
  * Report
    * Exit Sign
    * Sprinklers
    * Fire hose
    * Car park barrier
  * Sprain
    * Rest joint
    * Ice joint
    * Cover
    * Elevate
  * Minor Cut
    * Foreign object
    * Cotton or press to stop bleeding
    * Bandage
  * Burns
    * 10 min running water
    * Remove Metallic objects, loosen clothing
    * Burn cream, non-stick bandages
  * Suspicious behaviour
    * Avoid eye contact
    * sweating eyebrow
    * nervous tics
  * Inappropriate clothing
    * Thick jacket in hot weather
    * Oversized jacket
    * Helmet, visor covering eyes
    * Visible wires, objects

==== Begin Patrol ====

* Bring pen, torchlight and walkie-talkie

==== Injured worker ====

* Do not move injured worker
  * Call Control
    * Describe
      * Location: Blk A #01-01
      * Worker injured right leg
    * Request
      * Call ambulance
      * inform Supervisor and Management
    * Talk to worker
      * Comfort him
      * Ask for his name and contact particulars
      * Wait for ambulance
    * Ambulance arrives
      * Note ambulance number
      * Ask paramedic's name
      * Ask which hospital they are sending worker to
    * Ambulance leaves
      * Call Control
        * Inform Ambulance has left
        * Will resume Patrolling
      * Update POISM
        * Pocketbook
        * Occurrence Book
        * Incident Report
        * Inform Supervisor
        * Inform Management

==== Fallen ceiling/Leaking fire hose ====

* Call Control
    * Describe
      * Location:
      * Fallen ceiling or leaking fire hose with water
    * Request
      * Call Maintenance to repair and clean-up
      * Inform Supervisor and Management
      * Send Backup with cordon tape and danger sign
  * Backup arrives
    * Tie tape at waist level
    * Place sign facing the public
    * Wait until Maintenance complete work
  * Maintenance completes work
    * Remove/Keep tape and sign
    * Call Control
      * Describe
        * Maintenance has completed repairs
        * Will resume Patrolling
  * POISM
    * Fill in Incident report

==== Burglary ====

* Ask Lady in distress
    * Is anything missing?
    * What time did this happen?
    * Did she see any suspicious person anywhere near here?
    * What is her name and Unit number?
  * Call Control
    * Describe: seems to be a burglary
      * Broken window
      * Blood and hammer on the floor
      * Door ajar
      * Lady's 3 responses above
    * Request
      * Call police
      * Inform Supervisor and Management
      * Send Backup with cordon tape and danger sign
  * Backup arrives
    * Tie tape at waist level
    * Place sign facing public
    * Wait at location to secure crime scene
  * Police arrives
    * Request to know officer's rank, name and division
    * Report what has happened
    * Wait for investigation
  * Police leaves
    * Call Control
      * Describe Police has left
      * Request Maintenance to repair/rectify and cleanup
  * Maintenance completes work
    * Remove/Keep tape and sign
    * Call Control
      * Decribe
        * Maintenance has completed work
        * Will resume Patrolling
  * POISM
    * Return to Assessment room
    * Scan QRCode to fill in electronic Incident Report
    * Write in Occurrence Book
==== Small fire ====

* Grab fire extinguisher
  * Ensure door is (and wind is blowing from) behind me
  * PASS
    * Pull pin
    * Aim at base of fire
    * Squeeze handle
    * Spray around the fire
  * Fire is extinguished
    * Open windows and doors for ventilation
  * Fire cannot be extinguished
    * Break glass of Calling Point to alert others to the fire

==== Big fire ====

* Break glass of Calling Point to alert others
  * Call Control
    * Describe
      * Location
      * Big fire raging at Level 3
      * 30 people trapped at Level 5
    * Request
      * Call for fire brigade and ambulance
      * Inform Supervisor and Management
      * Send Backup with cordon tape and danger sign

* Patrol requests Control to call fire brigade
    * Dial 995
    * Identify myself
    * Describe
      * Location
      * Big fire raging at Level 3
      * 30 people trapped at Level 5
    * Request
      * Send fire brigade and ambulance
      * Ask for call receiver's name

* Fire Warden
    * Do not take the lifts, climb stairs instead
    * Bring loud hailer to guide people down the stairs in orderly manner to evacuation area
    * At evacuation area, do a headcount to ensure everybody is accounted for
    * Proceed to Driveway to ensure it is free of vehicles and people so emergency vehicles can pass

* Smoke-logged room
    * Damp cloth cover nose and mouth
    * Avoid breathing through mouth
    * Crawl below smoke towards Exit/Escape

* POISM

==== FIre alarm system ====

* Point to Zone 1 green light
  * PA announce Text 2

==== Bomb Threat (specific) ====

* Answer phonecall
    * Identify
    * How may I help you?
  * Bomb threat
    * Wave placard at colleague
    * Place placard over phone
    * Ask standard questions
      * Calmly
      * Prolong duration
    * Call ended abruptly
  * Continue to fill in standard form
    * Show assessor
    * Answer questions

==== Bomb Threat (not specified) ====

* Answer phonecall
    * Bomb threat
    * Call ended abruptly
    * Place handle BESIDE phone
    * Pickup other phone to call Police
      * Identify
      * Describe bomb threat phonecall
      * Request
        * trace call at other phone
        * call recipient's name
    * Pickup other phone to call Supervisor
      * Identify
      * Describe bomb threat phonecall
      * Inform that Police already called to trace line
      * Request for Backup

* Backup arrives
  * Leaves Guardroom to search for bomb
  * Finds mysterious package
    * Describe wires, oil stains, wrong address and ticking sounds
    * Do not
      * Touch
      * Move
      * Shake
    * Switch off
      * Walkie-talkie
      * Mobile phone
  * Use landline to call Control
    * Describe
      * Found mysterious package
    * Request
      * Call Police
      * Inform Supervisor and Management
      * Send Backup with cordon tape and danger sign
  * Backup arrives with tape and sign
    * Place tape and sign 100m away
    * If package is indoors, open windows and doors to reduce impact
    * Wait for Police to arrive
  * Police arrives
    * Advises that it looks like real bomb
    * Requests PA announcement to evacuate building
  * Use landline to call Control
    * Describe Police has arrived and suspect it is real bomb
    * Request PA announcement to evacuate the building
  * Evacuate the building
    * Clear danger area and exits
    * Assist
      * Pregnant ladies
      * Handicapped
      * Children
    * Sweep all rooms and toilets
    * Ensure I am the last person out of building
  * Loud hailer to clear driveway of people and vehicles

* POISM

==== Suspicious loiterer ====

* Observe loiterer at distance
    * GRACE
      * Gender
      * Race
      * Age
      * Clothing
      * Estimated height
  * Call Control
    * Describe loiterer GRACE
    * Request CCTV surveillance

* Observe loiterer taking photos
    * Call Control
      * Describe loiterer taking photos
      * Inform I will be approaching him
  * Question loiterer
    * What are you doing?
    * Do you have permission?
    * Request name and contractor pass
  * Call Control
    * Report loiterer's name and pass number
    * Request to confirm that permission was granted
  * Permission was granted
    * Return contractor pass
  * Permission was not granted
    * Inform Control that I will
      * detain the intruder and 
      * escort him to guardroom
    * Request
      * Call Police
      * Inform Supervisor and Management
      * Send Backup
  * POISM
==== Court appearance ====

Preparing for Court appearance
  * Ensure neat and tidy
  * Comb hair
  * Long sleeve shirt and pants
  * Shoes are clean
  * Arrive early at Court
  * Refresh memory with pocketbook
  * Ask IO if any doubts

Court Protocol
  * Switch off phone
  * Wait in Witness Room
  * Bow when entering Court
  * Swear oath
  * Address Judge as Sir or Your Honour
  * Bow when leaving Court

If need to consult Pocketbook
  * Face the Judge
  * May I have your permission to refer to my Pocketbook, Sir

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