BCG Rise - DTCM07

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====== Digital Transformations ======

===== Thursday 30 September 2021 =====

==== Amal Savle ====

=== Digital Payment Eco-system ===

Merchant bank is called Acquirer Bank: the bank goes out to acquire/enroll merchants to join the network

Payer's bank is called Issuer Bank: the bank issues the card to the customer

==== Pawat Sethaput ====

=== Enterprise Architecture ===

Agenda
  * Why
  * Concepts
  * What is the Modern Architecture (vs Legacy)

Standards for Modern Data Platforms
  * User-centric: 
  * Data-centric: mine data to innovate for seamless info flow
  * Real-time: immediate processing
  * Scalability: enabled through application modularity
  * Business agility: through frequent, value-driven delivery
  * Open architecture: foster innovation, enable partnerships

7 domains - Systems of:
    * Engagement: UI
    * Marketing: Personalisation
    * Data & Insights:
    * Records: Processing
    * Infra & Operations
Cuts across 7 domains:
    * Integration
    * Security

===== Wednesday 29 September 2021 =====

==== Cedric Dufour ====

=== Government Grants ===

Poll website: Mentimeter - https://www.menti.com/

https://www.gobusiness.gov.sg/gov-assist/

EDG, PSG

===== Friday 24 September 2021 =====

==== Tan Jian Bo (jianbo.tan@trainocate.com) ====

=== Amazon Web Server (AWS) ===

Free AWS access: https://aws.amazon.com/free/?nc2=h_ql_pr_ft&all-free-tier.sort-by=item.additionalFields.SortRank&all-free-tier.sort-order=asc&awsf.Free%20Tier%20Types=*all&awsf.Free%20Tier%20Categories=*all

Server on demand
Pay as you go: how long you use, how much HD space you use...

Benefits:
  * Trade capital expense for variable expense
  * Massive economies of scale
  * Stop guessing about capacity: Elasticity - ability to stretch/contract service supply whenever there are surges/dips in demand
  * Increase speed and agility
  * Focus on what matters
  * Go global in minutes

Each Region has multiple Availability Zones

=== Machine Learning ===

=== Data Analytics ===

===== Monday 20 September 2021 =====

==== Trina Foo ====

=== Southeast Bank ===

Strong player but high costs, low customer satisfaction.

https://www.bcg.com/publications/2020/increasing-odds-of-success-in-digital-transformation

The six success factors are:

* An **Integrated Strategy** with Clear Transformation Goals. The strategy describes the why, the what, and the how, which are tied to specific, quantified business outcomes.
  * **Leadership Commitment** from CEO Through Middle Management. The company has high leadership engagement and alignment, including often-overlooked middle-management ownership and accountability.
  * Deploying **High-Caliber Talent**. Management identifies and frees up the most capable resources to drive the transformation program.
  * An **Agile Governance Mindset** That Drives Broader Adoption. Leaders address roadblocks quickly, adapt to changing contexts, and drive cross-functional, mission-oriented, “fail-fast-learn” behavioral change into the wider organization. They deal with individual challenges without losing sight of the broader goals.
  * **Effective Monitoring** of Progress Toward Defined Outcomes. The company establishes clear metrics and targets around processes and outcomes, with sufficient data availability and quality.
  * **Business-Led Modular Technology and Data Platform**. The company puts in place a fit-for-purpose, modern technology architecture driven by business needs to enable secure, scaleable performance, rapid change deployment, and seamless ecosystem integration.

===== Thursday 16 September 2021 =====

Ulrich Trauzettel

Industry 4.0
  * Transparency: 
    * sensors on machinery- 
      * location
      * temperature, 
      * wear-and-tear, etc
  * Predictability
      * with location
        * next leg of transport can prepare for arrival and adjust production schedule
  * Self-control
    * autonomy
      * what is in sequence/parallel ?  So that machines can adjust how system runs
    *

Lean/TPM/6Sigma is not sufficient, but Industry 4.0 supplements and enhances the system

===== Wednesday 15 September 2021 =====

=== Class/Groups presentations ===

* Group 1: Demand forecasting
  * Group 2: Personalization in sales & marketing
  * Group 3: Digital twins
  * Group 4: Smart procurement & supplier management solutions
  * Group 5: Predictive and preventive maintenance
  * Group 6: **Robotic process automation** https://www.linkedin.com/learning/introducing-robotic-process-automation/corporate-archeology?u=104800994
  * Group 7: Fraud detection & analytics
  * Group 8: Dynamic pricing
  * Group 9: Smart factory of the future (Industry 4.0)

===== Monday 13 September 2021 =====

=== Matthias Weinert ===

Possible use cases/opportunities for digital initiatives:
  * Product management
    * Channel optimisation through omni-channel (vs multi-channel)
    * Demand forecasting
  * Opes & Procurement
    * Ops excellence
      * Performance analysis
      * Demand forecasting
      * Smart Warehousing
    * Process optimisation
  * Marketing & Sales
    * Stakeholder insights
    * Commercial excellence
    * Geo-optimisation
  * Risk & Quality Management
  * Finance, HR, IT
    * Shareholder insights
    * Planning and monitoring

RPA: Robotic Process Automation

RPA vs STP: It seems STP requires massive system overhaul, whereas RPA sometimes mimicking of human to interact with legacy systems.

RPA is generally a band-aid, meant for short term solution and needs  to updated with each system upgrade.  Even if it is boosted by AI/ML, it might be dangerous.

Digital maturity
  * starter
  * literate
  * performer
  * leader

Key questions:
  * Why? (Strategy) Define Bionic vision
  * What? (Use cases) Create new digital growth
  * What? Digitise the core
  * How? (Enablers) Solidify the foundation

DAI: Digital Acceleration Index

===== Thursday 10 September 2021 =====

=== Matthias Weinert ===

Roles of different people in an Agile organisation:

Key takeaway: Many differentiations of the many activities and skills/talents needed.  I think many need to multi-task/multi-talents.

===== Wednesday 9 September 2021 =====

=== Matthias Weinert ===

6 critical success factors for digital transformation
  * Integrated **strategy** with clear goals
  * Leadership **commitment**
  * Deploy **talent**
  * **Agile** governance drives adoption
  * Monitor progress of **outcomes**
  * Business-led **modular** tech & data platform

70 - 20 -10: What it takes to unlock value from digital transformation ?
  * 70% Capability build and change management
  * 20% Technology / IT 
  * 10% Strategy / Algorithms
==== Readings ====

=== Is your Technology ready for the new digital reality ? ===

* Ensure Business Continuity
  * Reset Investment Portfolio
  * Future-Proof Tech Function
  * Build Scalable and Adaptable Data and Digital Platforms

=== Characteristics of a WTCF (World-Class Technology Function) ===

* modern, simplified, application, data, and technology infrastructure landscape
  * operating model based on close collaboration between business and the technology function
  * future-ready technology workforce, leadership, and culture
  * well-defined ecosystem and sourcing model
  * Leading-edge cybersecurity capabilities
  * technology function that participates as an equal with the business in all key digital programs

=== Business Resilience Phases ===

* Respond
  * Recover
  * Reimagine

===== Wednesday 8 September 2021 =====

==== Define Digital Transformations ====

=== Matthias Weinert ===

Largest tech companies (Netflix, Uber, AirBNB, etc) don't own the physical assets needed to operate.

* Data explosion
  * Pervasive digitalisation: Omnichannel, sensors, always connected
  * Enabling technologies
  * New customer: 24x7 engagement
  * New market forces

TMT: Technology, Media Telecom industries

=== e-Learning ===

Key takeaways:
  * Look at digital disruption as a gift rather than a problem
  * Beware of the Digital lipstick syndrome: Embrace digital developments whole-heartedly
  * Make customer obsession and growing customer value most important guiding principle
  * Digitise every activity in value chain
  * Master value creation and value capture in open ecosystems
  * Leverage the wisdom of crowds
  * Harness power of AI
  * Agile
  * Experiment, experiment, experiment

Ikea effect:

STAC:
  * Simplify
  * Transparency
  * Accountability
  * Collaboration

Stages of a company's digital journey:
  * Digitally Present
  * Digitally Active
  * Digitally Engaged
  * Digitally Competitive
  * Digitally Mature

=== Mandatory reading ===

5 rules of digital strategy
   * Assess the Strategic Impact of Digital
   * Set Your Digital Ambition High
   * Place Big Bets
   * Build New Strategic Muscles
   * Manage Transformation Actively

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