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--- week07 [2021/07/28 06:38] – suhaw
+++ week07 [2021/08/03 05:59] (current) – suhaw
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 ===== Wednesday 28 July 2021 =====
-==== Miranda Adams ====
+==== Miranda Adams and Gary Lim ====
 === HCD: Human Centered Design ===
@@ Line 10: / Line 10: @@
   * Understand and involve users
   * Advance iteratively, driven by evaluation
+    * design, implement, evaluate, repeat
   * Collaborate across disciplines
+    * mental models
+    * align thinking among stakeholders
+Questions:
+  * Doesn't having an elevator pitch contradict open design
+  *
+== DDE - Define, Develop, Enable ==
+  * Define
+    * Double-diamond
+  * Develop
+    * Infinite-Eight loops
+  * Enable
+    * Throughout forwards and backwards
+  * Research
+    * understand context of use
+  * Synthesize
+    * challenges and opportunities
+  * Produce
+    * future possibilities and solutions
+  * Evaluate
+    * solution's usefulness and usability
+== User Research ==
+Study of human behaviour.
+Questions of Why
+Quantitative (What) vs Qualitative Research (Why)
+Ensure assumptions are "backed"/researched
+  * Contextual Inquiry: Observe, with on-the-spot query to flesh out details
+    * Purpose: observe users to see what they actually do (not just say)
+    * Ask questions on the spot to validate assumptions
+    * Hawthorne effect ?
+  * Walk A Mile: Researcher experiences first-hand
+  * Fly on the Wall: First-hand observation, but unobtrusive, i.e. without interference
+    * May clarify after observation is over
+    * AEIOU (Activities, Environments, Interactions, Objects, Users)
+    * POEMS: People, Objects, Environments, Messaging and Services
+    * Gemba ?
+  * User Interview: No first-hand observation
+    * Learn about domain, usually experts
+    * Interviewee tends towards answering Whats, but our target is the Why
+    * Downside: less reliable as the interviewee may be biased
+== DVF framework ==
+    * Desirability: Customer needs
+    * Feasibility: Company capacity
+    * Viability: Profitability