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--- programmechangemgt [2021/10/27 07:28] – suhaw
+++ programmechangemgt [2021/11/02 02:17] (current) – 218.212.182.200
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 ====== Programme and Change Management ======
+===== Tuesday 2 November 2021 =====
+==== Katie Rice ====
+=== Behavourial Nudges ===
+Types of nudges
+  * Anchoring
+    * Framing
+    * Goal setting
+    * Identity priming
+    * Defaults
+    * Rules of thumb
+    * Commitment devices
+    * Active Choice
+  * Social: peer pressure
+    * Public commitment
+    * Group incentives
+    * Social proof
+    * Social norms
+    * Competition
+  * Reinforcement
+    * Reminder
+    * Feedback
+    * Micro incentives
+    * Reduce Hassles
+    * Planning prompts
+    * Deliberative friction: Brings to attention the difficulties that will arise
+    * Salience
+    * Next step checklist: makes it easier
+Resources:
+  * Richard Thaler
+  * Daniel Kahneman
+  * Dan Ariely
+  * Charles Duhigg
+  * Robert Cialdani
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     * Critical interdependencies exposed and tested
     * Explicit and regular review milestones for the Roadmap; sufficient to enable effective program and senior mgmt. overview of key issues/risks/interdependencies
+What makes a PMO effective ?
+  * Clear targets
+  * Reasonable targets
+  * Milestone CATT
+  * DICE: sanity check, pre-empt challenges
+  * Robust Rigour Testing
 PMO role descriptions (High-level)